This policy explains how Racing and Wagering Western Australia handles your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who is responsible
Racing and Wagering Western Australia (ABN 21 347 055 603), 114 Hasler Road, Osborne Park, Western Australia 6017, is responsible for your personal information collected through tabtovch.mobi.
2. What we collect
- Identity and contact details (name, date of birth, address, email, phone).
- Verification data (ID documents, location).
- Account and transaction data (deposits, withdrawals, bets).
- Technical data (device, IP address, app and site usage).
3. How we collect it
Directly from you when you register and use the service, and from third parties such as identity-verification and fraud-prevention providers.
4. How & why we use it
- To open and run your account and process bets and payments.
- To meet legal obligations, including identity, anti-money-laundering and regulator reporting.
- To prevent fraud and keep the service secure.
- To support responsible gambling, including limit and self-exclusion tools.
- With your consent, to send marketing and to use analytics cookies.
5. Who we share it with
We share information with service providers who help us operate (payment processors, verification and fraud services, cloud hosting and analytics), and with regulators and authorities where required by law. We do not sell your personal information.
6. Overseas disclosure
Some providers may store or process data outside Australia. Where this occurs we take reasonable steps to ensure your information is handled consistently with the APPs.
7. How long we keep it
We keep account and transaction records for as long as required by our licence and applicable law (generally several years after your account closes), then securely delete or de-identify it.
8. Your rights
You may request access to, or correction of, your personal information. To make a request, contact us using the details below. We will respond within a reasonable time.
9. Children
The service is for adults 18 and over. We do not knowingly collect information from minors and will delete it if discovered.
10. Marketing
Where you have consented to marketing, you can opt out at any time using the unsubscribe link or by contacting us.
11. Cookies
We use cookies as described in our Cookie Policy.
12. Security
We use technical and organisational measures, including encryption and access controls, to protect your information.
13. Data breaches
We maintain procedures to detect and respond to data breaches and will notify you and the Office of the Australian Information Commissioner where required under the Notifiable Data Breaches scheme.
14. Changes
We may update this policy and will publish the revised version with a new effective date.
15. Contact & complaints
To exercise your rights or make a privacy complaint, email privacy@tabtovch.mobi. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).