Your money is yours. This page explains how to withdraw your funds, how to close your account whenever you choose, and what happens to a balance if an account becomes inactive.
1. Withdrawing your funds
You can request a withdrawal of your available balance at any time from your account. For your protection and to meet our legal obligations:
- Your identity must be verified first — see Identity, AML & Source of Funds.
- Withdrawals are paid only to a payment method or bank account held in your own name.
- We may apply security and source-of-funds checks before releasing a payment.
2. Withdrawal methods & timing
Withdrawals are returned to your nominated Australian bank account, typically within 1–3 business days once approved. Processing times depend on your bank. We do not charge a fee to withdraw; your bank may apply its own charges.
A first withdrawal may take a little longer if we still need to confirm your identity — having your ID ready avoids delays.
You can also control how much you deposit by setting a deposit limit at any time — see deposit limits and other Responsible Gambling tools.
3. Withdrawal limits & thresholds
Minimum and maximum withdrawal amounts may apply and are shown to you at the time of the transaction. Large or unusual withdrawals may be subject to additional verification and to daily, weekly or per-transaction thresholds set under our licence and our anti-money-laundering program. We will tell you if a withdrawal exceeds a threshold that requires further checks.
4. Failed withdrawals & back-up payment method
If a withdrawal to your nominated method fails or is rejected — for example because a card has expired or a bank account has been closed — we will contact you and arrange payment to an alternative payment method verified in your own name. Withdrawals are never paid to a third party’s account.
5. Cancelling or reversing a withdrawal
While a withdrawal is still pending you may be able to cancel it from your account. Once a withdrawal has been processed it cannot be reversed. We will not return funds you have requested to withdraw to your betting balance to encourage further play; we only do so at your genuine request.
6. Source-of-funds enquiries
Before releasing a withdrawal we may be required to ask about the source of your funds (and, in some cases, your source of wealth) and to request supporting evidence such as payslips or bank statements. This is a legal obligation under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). Providing the information promptly is the fastest way to release your payment. See Identity, AML & Source of Funds.
7. Tax
We do not withhold Australian income tax from withdrawals. Wagering winnings are generally not subject to Australian income tax for recreational customers, and you are responsible for assessing your own tax position. Where we are legally required to withhold or remit funds (for example under a valid court order or garnishee), we will comply and notify you where permitted.
8. Why we do not accept credit cards
Since June 2024 it has been unlawful for Australian-licensed wagering operators to accept credit cards (and credit-linked digital wallets) for online betting. We accept debit cards, PayID, BPAY and bank transfer only. This is a legal requirement designed to reduce gambling harm.
9. Closing your account
You can close your account at any time, for any reason. Email support@tabtovch.mobi, call 1300 36 36 88, or use the close-account option in your account settings.
If your reason for closing is gambling harm, consider self-exclusion instead or as well — it prevents you from reopening an account during the exclusion period and blocks every licensed Australian operator through BetStop.
10. Your balance on closure
When you close your account, any verified withdrawable balance lawfully due to you is returned to a payment method in your name. Funds subject to unresolved bets, security review or legal hold are released once those matters are resolved.
11. Inactive (dormant) accounts
If your account has no activity for an extended period, we may treat it as dormant. Before taking any action we will attempt to contact you using your registered details. Any remaining balance is handled in accordance with applicable law, including the unclaimed-money requirements that apply in Western Australia (for example the Unclaimed Money Act 1990 (WA)); unclaimed balances may be transferred to the relevant authority, from whom you can later reclaim them. We do not apply inactivity fees that would reduce your balance to less than its value.
12. Reopening an account
A voluntarily closed account can usually be reopened on request, subject to re-verification. An account closed because of self-exclusion cannot be reopened until the exclusion has properly ended.
13. Contact
For help with a withdrawal or closure, email support@tabtovch.mobi or call 1300 36 36 88 (7 am – 10 pm AWST, 7 days). To dispute a decision, see Complaints & Dispute Resolution.